to Watson won in Jeopardy was partly due to the loaded with lots of information on all sorts of areas that might pop up in a quiz. But above all, it was an effect of the IT company IBM has developed a system that can understand a common human issue, look at all the information we know and then present an accurate and understandable answers.
In the case of Jeopardy gets it all very complicated because it is based on the Watson also need to understand the sentences, quips and riddles. It’s difficult for many people. For a supercomputer and they like to write programs for the computer, it is a huge challenge.
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But it failed in any case, and now Watson is ready to move on to new assignments. Performance-wise, the system, according to IBM, developed and become 240 percent more effectively than when Watson competed in Jeopardy.
Recently, Watson also help with the treatment of lung cancer. And now IBM Watson to work in customer service at various companies and hopefully then also give sensible answers to what customers are asking about.
help customers get from customer service today usually there was little so and so. IBM claims that half of the billions of calls to various customer services each year do not lead to a solution for the customer.
This is partly that those who work in customer service often add long time looking for information in internal documents, all too often without finding it. Hopefully Watson to handle the matter after the system is loaded with all sorts of information about what the particular company is doing, is for products and services and so on. In addition, Watson has the ability to learn from past conversations and to constantly provide better answers.
In a first round will now including Royal Bank of Canada, the Australian bank ANZ and Nielsen, which measures how we see on television using Watson. At the bank would, among other things, that Watson will assist with advice on insurance, both as a new customer may need and to adapt existing clients insurance when there are changes.
Sometime towards the end of the year, IBM also expect that we will see the first Watson apps for smart phones on the market. Then you can directly on your mobile such as contact their telephone company that uses Watson, and ask how the consumption of mobile data, and whether it might be necessary to change the price plan.
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